A Cineblitz Inner Circle Feature
Crowne Plaza New Delhi Rohini is welcoming guests with enhanced safety measures
In line with government guidelines, Crowne Plaza New Delhi Rohini, an IHG Hotel has reopened to the public. Using new, science-led protocols and service measures, partnering with industry leading experts Cleveland Clinic, Ecolab and Diversey, and launching a global IHG Clean Promise, the strengthened measures will give guests greater confidence and hotel teams the protection needed.
Amit Rana, General Manager, Crowne Plaza New Delhi Rohini, commented: “The team have diligently worked throughout the recent months to ensure the health and wellbeing of our guests and colleagues; working closely with global and local public health officials to follow their recommendations and mandates as well complying with the IHG Way of Clean. These additional measures build on our existing best-in-class approach to cleanliness to help our guests feel safe and confident during their time with us.”
Enhancing IHG Way of Clean
IHG has a longstanding commitment to rigorous cleaning procedures. Launched in 2015, the IHG Way of Clean program was developed with Ecolab and Diversey, both world leaders in hygiene and cleaning technologies and services. This program is now being expanded with additional COVID-19 protocols and best practices – many of which are already in place at the property – to reflect the advice of the World Health Organization, Centers for Disease Control & Prevention and local public health authorities in markets around the world.
IHG Way of Clean already includes deep cleaning with hospital-grade disinfectants, and going forward guests can expect to see evolved procedures in every area of the hotel, which may include:
o Reception: Reduced contact at check-in, touchless transactions, front-desk screens, sanitizer stations, sanitized key cards, paperless checkout
o Guest Room: Visible verification of sanitized items (e.g., glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of new technology
o Public Spaces and Facilities: Additional deep cleaning of high-touch surfaces, social distancing, “last cleaned” charts, best practices for pools, fitness centers and lounges
o Food & Beverage: New standards and service approach to buffets, banquets, room service and catering
Supporting the Wellbeing of Guests and Colleagues
Enabling the personal wellbeing of guests and colleagues is key. Crowne Plaza New Delhi Rohini is adhering to the guidelines laid down by IHG in consultation with leading industry experts – to keep guests safe in this new environment, which may include:
o Cleanliness information in hotels and on property’s website
o Social distancing operating procedures and signage
o Guidance on the use of protective equipment as necessary by hotel colleagues
o Updated colleague training and certification
o Hand sanitizer and disinfecting wipes available in guest rooms and at high-touch points throughout the hotels.
On-property, hotel teams have appointed Clean Champions to continue building the culture of clean. The champions focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.
For more information, please visit www.ihg.com/clean.